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Google · I have been ordering these cookies for years now after I first tried them at the Fisherman's Wharf in SF (which has since closed) about 20 years ago. In fact, all of the stores across the country have closed except for about six of them in the Midwest. So now, I order them online. It's a small family owned business and whenever I have had any ordering issues and leave a message, I've always received a call back from Donna the owner. The cookies are shipped out fresh and taste great. My favorite is the Blue Chip Royale which has almond pieces, brickle and white chocolate chips. My only minor negative is that you really need to eat them right away. They are not as fresh and moist after freezing, even after letting then sit out at room temperature for awhile. Dont get me wrong, they still taste good, just not as good when originally shipped.